Welcome to Scrap Queen! We’re delighted to have you here. Please take a moment to review our terms and ensure a smooth and enjoyable experience for everyone.
- Introduction
- Basic Terms
- Buyers (Customers)
- Sellers
- Dispute Resolution
- Payment and Security
- Privacy Policy
- Limitation of Liability
- Governing Law
- Changes to Terms
- Contact Information
1. Introduction
Welcome to Scrap Queen (“we,” “our,” or “us”). By accessing or using our website as a buyer, seller, or visitor, you agree to be bound by these terms and conditions. Please read them carefully before registering or transacting on the platform.
If you do not agree to these terms, you must stop using the website immediately.
2. Basic Terms
2.1 Definitions
- “Website” refers to [Website Name].
- “User” refers to any individual who accesses or uses the website, including buyers and sellers.
- “Buyer” refers to a user who purchases items on the website.
- “Seller” refers to a user who lists and sells items on the website.
- “Content” refers to any text, images, or other materials uploaded to the website by users.
2.2 Eligibility
- You must be at least 18 years old to use this website.
- By creating an account, you confirm that the information provided is accurate and up to date.
2.3 General Conduct
- Users must not use the website for illegal, harmful, or fraudulent activities.
- Users must respect other users, and no abusive, threatening, or inappropriate behavior will be tolerated.
2.4 Intellectual Property
- All content on the website, excluding user-generated content, is the intellectual property of [Website Name] and must not be reproduced without permission.
3. Buyers (Customers)
3.1 Account Registration
- Buyers must create an account to place orders. All information provided must be accurate and kept updated.
3.2 Purchases
- By placing an order, you agree to pay the full price, including applicable taxes and shipping fees.
- Review all product details carefully before making a purchase. Disputes related to products should first be directed to the seller.
3.3 Refunds, Returns, and Cancellations
- Buyers may request refunds, returns, or cancellations in accordance with our Refund and Return Policy ([link to policy]).
- Refunds may be subject to seller-specific policies or conditions.
3.4 Payment
- Payments are processed securely via our chosen payment processor ([Payment Processor Name]).
- Buyers are responsible for ensuring that payment information is accurate and up to date.
3.5 Reviews and Feedback
- Buyers may leave honest reviews for sellers and products. False, defamatory, or inappropriate reviews may be removed.
4. Sellers
4.1 Account and Shop Registrations
- Sellers must register as a seller and set up a shop on the platform.
- Sellers are required to provide accurate business information, including contact and payment details.
4.2 Product Listings
- All products listed must comply with applicable laws and our marketplace policies.
- Listings must include accurate descriptions, pricing, and shipping details.
- Prohibited items (e.g., counterfeit goods, illegal products) must not be listed. A full list of prohibited items can be found [here/link].
4.3 Fees and Commissions
- Sellers are charged fees, which may include:
- Listing fees.
- Commission on sales.
- Payment processing fees.
- Details of fees are outlined in our Seller Fees Policy ([link to policy]).
4.4 Fulfillment and Shipping
- Sellers are responsible for fulfilling orders within the promised time frame.
- Sellers must provide accurate shipping costs and information to buyers.
- Any disputes related to shipping or fulfillment must be resolved through our dispute resolution process.
4.5 Returns and Refunds
- Sellers must comply with UK consumer laws, including the Consumer Rights Act 2015, regarding returns, refunds, and exchanges.
- Sellers can set their own return and refund policies but must clearly communicate these on their shop pages.
4.6 Taxes
- Sellers are responsible for collecting and remitting any applicable taxes, including VAT, in accordance with local regulations.
4.7 Prohibited Activities
- Sellers must not:
- Manipulate reviews or ratings.
- Misrepresent their identity or products.
- Engage in fraudulent activity or transactions.
5. Dispute Resolution
- Disputes between buyers and sellers should be resolved directly when possible.
- If a resolution cannot be reached, either party may escalate the dispute to our support team ([support email/contact form]).
6. Payments and Security
- All payments are processed securely via [Payment Processor Name].
- We do not store sensitive payment information, and users are responsible for ensuring their payment methods are secure.
7. Privacy Policy
- We handle personal data in accordance with our Privacy Policy ([link to Privacy Policy]), ensuring compliance with GDPR.
8. Limitation of Liability
- We provide the platform “as is” and are not responsible for:
- Transactions between buyers and sellers.
- Delivery, quality, or condition of items sold.
- Damages arising from the use of our website.
9. Governing Law
- These terms are governed by and construed in accordance with the laws of England and Wales.
10. Changes to Terms
- We reserve the right to modify these terms at any time. Users will be notified of significant changes via email or a notice on the website.
11. Contact Information
If you have any questions about these terms, please contact us at admin@scrapquee.co.uk