Welcome to Scrap Queen. We’re so glad you’re here. Make yourself comfortable and have a good time, but please follow our house rules.

1. Introduction

Welcome to Scrap Queen (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, and protect your personal information. It also outlines your rights under UK and EU data protection laws.
By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal data:

• Information You Provide:
  • Name, email address, postal address, phone number, payment details, and other information when you register an account, make a purchase, or contact us.
• Automatically Collected Information:
  • IP address, browser type, operating system, and usage data, such as pages visited, time spent on the site, and clicks.
• Cookies and Similar Technologies:
  • Information collected through cookies to improve your experience. Please refer to our Cookie Policy for details.

3. How We Use Your Information

We use your data for the following purposes:

• To process transactions and provide services.
• To manage your account and provide customer support.
• To send updates, marketing communications, and promotional offers (if you’ve opted in).
• To improve our website, services, and user experience.
• To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you opt in to receive marketing emails or agree to our use of cookies.
• Contractual Necessity: To fulfill your orders and provide services.
• Legal Obligations: To comply with applicable laws.
• Legitimate Interests: For fraud prevention, website analytics, and improving services.

5. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Payment processors, shipping providers, and IT service providers who assist us in delivering our services.
• Legal and Regulatory Authorities: When required to comply with legal obligations or respond to lawful requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Retention of Your Data

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

7. Your Rights

Under UK and EU data protection laws, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data (“right to be forgotten”), subject to legal obligations.
• Restriction: Request restricted processing of your data.
• Data Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw your consent for data processing (e.g., marketing).

To exercise your rights, contact us at [contact email].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and collect website usage data. For more information, please see our Cookie Policy ([link]).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee 100% security.

10. International Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure adequate safeguards are in place to protect your information, such as Standard Contractual Clauses or reliance on an adequacy decision.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website. Please check this page periodically for updates.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Email: admin@scrapquee.co.uk

13. Complaints

If you believe your data rights have been violated, you have the right to file a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk/
• Phone: 0303 123 1113